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Return Policy

At Laxmi Cycle Center, we are committed to ensuring your complete satisfaction with every purchase you make. We understand that sometimes you may need to return an item for various reasons, and we have a straightforward return policy in place to make the process as smooth as possible. If you are not entirely satisfied with your purchase, we are here to assist you through our return process.

1. Returns

1.1 Eligibility for Returns:

To be eligible for a return, please note the following:

  • Items must be returned within 7 days from the date of purchase. We understand that sometimes life gets busy, but to ensure the best possible experience for all our customers, we have a 7-day return window in place.
  • The item must be unused and in the same condition that you received it. We cannot accept returns on items that have been used, worn, or damaged in any way.
  • The item must be in the original packaging. This helps us ensure that the item is in pristine condition and ready to be resold.
  • Proof of purchase is required for all returns. Please keep your receipt or order confirmation handy when initiating a return.

1.2 Non-Returnable Items:

While we strive to make our return policy as flexible as possible, there are certain items that are not eligible for return due to their nature or condition. These include:

  • Gift cards and e-gift cards: These items have no physical form and cannot be returned once purchased.
  • Items that have been exchanged: If you have already exchanged an item, it is not eligible for a return.
  • Items marked as final sale or non-returnable: Some items may be marked as final sale or non-returnable due to their limited availability or special nature. These items are clearly labeled on our website and in-store.
  • Items that have been used, damaged, or are missing parts for reasons not due to our error: If an item has been used or damaged due to customer misuse or negligence, it is not eligible for a return.

2. Refunds

2.1 Process:

Once we receive your returned item, we will carefully inspect it to ensure that it meets the eligibility criteria. We will notify you promptly that we have received your returned item and will immediately inform you of the status of your refund after inspecting the item.

2.2 Refund Approval:

If your return is approved, we will initiate a refund to your original method of payment. The refund amount will be for the cost of the item(s) purchased, excluding any shipping charges that may have been incurred. Please note that the timeframe for receiving the credit on your account will depend on your card issuer's policies.

3. Exchanges

3.1 Defective or Damaged Items:

We understand that sometimes items may arrive defective or become damaged during shipping. If this is the case, we are happy to replace the item for you. Simply contact us at [Email Address] with details of the issue, and we will work with you to resolve the problem as quickly as possible.

4. Shipping

4.1 Return Shipping:

You will be responsible for paying for your own shipping costs when returning an item to us. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from your refund amount.

4.2 Shipping Address:

To return your product, please mail it to:

Laxmi Cycle Center
Ason, Kamalachi, Kathmandu
(near to Rani Pokhari/Durbar High School)

4.3 Lost or Damaged Returns:

We recommend using a trackable shipping service or purchasing shipping insurance when sending your return to us. While we do our best to ensure the safe arrival of all returned items, we cannot guarantee that we will receive your returned item, and we are not responsible for any lost or damaged returns.

5. Contact Us

If you have any questions or concerns regarding your return, please don't hesitate to contact our customer service team at info@laxmicycle.com or 9851164770/9813086511. Our team is dedicated to providing you with the best possible experience and will be happy to assist you with any inquiries you may have.

By making a purchase from Laxmi Cycle Center, you acknowledge that you have read, understood, and agree to abide by this Return Policy. We appreciate your business and look forward to serving you in the future.